Accessibility

Our Commitment to Digital Accessibility

Big Play Entertainment is committed to ensuring that our website, bigplayatl.com, is accessible to all visitors, including those with disabilities. We believe everyone should be able to explore our attractions, book parties, make reservations, and access information about our venue independently and with ease.

We are actively working to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, recognized as the industry standard for digital accessibility in 2025.

Accessibility Features

Current Accessibility Features

Our website currently includes:

Mobile Responsive Design: Our website adapts to all screen sizes and devices, including smartphones, tablets, and desktop computers.
Keyboard Navigation: You can navigate our website using only a keyboard without requiring a mouse.
Alternative Text: Images on our site include descriptive alt text to provide context for screen reader users.
Semantic HTML Structure: Our pages use proper heading hierarchies and HTML markup to support assistive technologies.
Clear Navigation: Consistent menus and navigation paths throughout the site.
Readable Fonts: Text is designed for readability with resizable options.

Features in Development

We are actively working to enhance:

Video Captions: Adding captions and transcripts to all video content.
Color Contrast Optimization: Reviewing and improving color contrast ratios across all pages to meet WCAG 2.2 standards.
Form Accessibility: Enhancing our online booking and contact forms for improved screen reader compatibility.
ARIA Labels: Implementing comprehensive ARIA (Accessible Rich Internet Applications) labels for dynamic content.

Helpful Accessibility Tips You Can Use

You don’t have to wait for us—many accessibility features are already built into your device or browser! Here are some tools and settings you can use right now to improve your browsing experience on our site:

🔍 Zoom & Text Size

On Desktop:

Windows: Hold Ctrl and press + to zoom in, – to zoom out
Mac: Hold Command and press + to zoom in, – to zoom out
All Browsers: Press Ctrl + 0 (Windows) or Command + 0 (Mac) to reset zoom

On Mobile:

iPhone/iPad: Go to Settings > Display & Brightness > Text Size, or use the Zoom feature in Settings > Accessibility
Android: Go to Settings > Display > Font Size and Style

📖 Screen Readers (Free)

Desktop:

Windows: NVDA (free, open-source)
Mac: VoiceOver (built-in – press Command + F5 to activate)
Chrome: ChromeVox extension

Mobile:

iPhone/iPad: VoiceOver (Settings > Accessibility > VoiceOver)
Android: TalkBack (Settings > Accessibility > TalkBack)

⌨️ Keyboard Navigation Tips

Navigate our website without a mouse:

Tab: Move forward through links and buttons
Shift + Tab: Move backward
Enter/Return: Activate links and buttons
Spacebar: Scroll down or activate checkboxes
Arrow Keys: Navigate menus and dropdowns
Esc: Close pop-ups or dialogs

🎨 High Contrast & Dark Mode

Windows 10/11:

Go to Settings > Ease of Access > High Contrast
Choose a high contrast theme

Mac:

System Preferences > Accessibility > Display > Increase Contrast
Enable Dark Mode in System Preferences > General

Browser Extensions:

High Contrast for Chrome
Dark Reader for Chrome or Firefox

🗣️ Text-to-Speech

Windows:

Narrator (built-in): Press Windows Key + Ctrl + Enter

Mac:

Select text and go to Edit > Speech > Start Speaking

Browser Extensions:

Read Aloud for Chrome/Edge
Natural Reader for Chrome

🖱️ Mouse & Pointer Options

Larger Cursor (Windows):

Settings > Ease of Access > Cursor & Pointer > Change Pointer Size

Larger Cursor (Mac):

System Preferences > Accessibility > Display > Cursor Size

Sticky Keys (for keyboard shortcuts):

Windows: Settings > Ease of Access > Keyboard
Mac: System Preferences > Accessibility > Keyboard

📱 Mobile Accessibility Settings

iPhone/iPad (iOS):

Settings > Accessibility offers dozens of features:
- VoiceOver (screen reader)
- Zoom
- Display & Text Size
- Spoken Content
- AssistiveTouch (on-screen controls)

Android:

Settings > Accessibility includes:
- TalkBack (screen reader)
- Magnification
- Font Size
- Color Correction
- Live Captions

🌐 Browser Accessibility Settings

Chrome:

Settings > Accessibility
Enable features like captions, focus highlighting, and more

Firefox:

Settings > General > Language and Appearance
Adjust fonts, colors, and zoom settings

Safari (Mac):

Safari > Preferences > Websites > Reader
Strips away clutter for easier reading

Edge:

Settings > Accessibility
Includes read aloud, high contrast, and more

🔊 Live Captions (For Videos)

Windows 11:

Quick Settings > Accessibility > Live Captions
Works system-wide for any audio

Chrome:

Settings > Accessibility > Live Caption
Auto-captions for media playing in browser

Pixel Phones (Android):

Settings > Accessibility > Live Caption

💡 Quick Tip: Browser Reader Mode

Most modern browsers have a “Reader Mode” that strips away ads, images, and distractions:

Safari: Click the Reader icon in the address bar
Firefox: Click the book icon in the address bar
Edge: Click the book icon or press F9

This can make our website much easier to read and navigate!

Need More Help?

If you’ve tried these tips and still have trouble accessing our website, please contact us:

Email: info@bigplayatl.com
Subject: Website Accessibility Assistance
Response Time: Within 2 business days

We’re happy to provide alternative ways to access information, book parties, view menus, or help with any other website function.

Third-Party Services

Some features on our website are provided by third-party vendors:

Shindigger – Birthday party and event booking system
Toast – Food and beverage ordering (Woody’s Sports Bar)
GoHighLevel – Email marketing and communications
Chat Services – Live chat and phone forwarding features
Social Media Embeds – Instagram, Facebook, and other social content

While we partner with vendors committed to accessibility, we cannot guarantee the accessibility of all third-party content. If you experience accessibility barriers with any third-party feature, please contact us immediately at info@bigplayatl.com, and we will work to provide an alternative method to access the information or complete your transaction.

Known Limitations & Ongoing Improvements

We are transparent about areas where we are still working to improve accessibility:

Some video content may not yet have captions or transcripts.
Certain color combinations may not meet optimal contrast ratios.
Third-party booking systems may have accessibility limitations we are working with vendors to address.
Embedded social media content may have varying levels of accessibility support.

Our Goal: We aim to achieve full WCAG 2.2 Level AA compliance across all website features by the end of 2025. We review and improve our accessibility quarterly.

Alternative Access Options

If you encounter any accessibility barriers on our website, we offer these alternatives:

Phone Booking: Call us to make reservations, book parties, or ask questions about our menu and attractions.
Email Assistance: Contact info@bigplayatl.com for help with any website function.
In-Person Support: Visit us at 2480 Mount Vernon Rd, Dunwoody, GA 30338, and our team will gladly assist you.
Large Print/Alternative Formats: Request menus, pricing, or other information in alternative formats.

Feedback & Accessibility Support

Your feedback helps us improve. If you experience any difficulty accessing our website or have suggestions for improvement, please let us know.

Contact Our Team:

Email: info@bigplayatl.com
Subject Line: Website Accessibility
Location: 2480 Mount Vernon Rd, Dunwoody, GA 30338

Response Time: We aim to respond to all accessibility inquiries within 2 business days.

When Contacting Us, Please Include:

The web page or feature you had difficulty accessing
The type of assistive technology you were using (if applicable)
A description of the problem you encountered
Your preferred method of contact for our response

Ongoing Accessibility Efforts

Big Play Entertainment is committed to continuous improvement. Our accessibility initiatives include:

Quarterly Reviews: We review and update our accessibility statement and website features every three months.
Staff Training: Our team receives training on digital accessibility best practices.
User Testing: We actively seek feedback from users with disabilities to identify areas for improvement.
Vendor Partnerships: We work with third-party vendors to ensure their tools meet accessibility standards.
Accessibility Audits: We conduct regular audits to identify and address accessibility gaps.

Standards & Guidelines

We strive to conform to the following accessibility standards:

WCAG 2.2 Level AA – Web Content Accessibility Guidelines (2025 standard)
Section 508 – U.S. Rehabilitation Act accessibility requirements
ADA Title III – Americans with Disabilities Act digital accessibility standards

Accessible Party & Event Booking

Having trouble booking your party or event online? We’re here to help:

Call us to book over the phone with personalized assistance
Email us at info@bigplayatl.com with your party details, and we’ll handle the booking for you
Visit us in person, and our team will walk you through all available options

All dietary accommodations, accessibility needs, and special requests can be arranged when you book—online or offline.

Mobile Experience

Our website is optimized for mobile devices and responsive across all screen sizes. We continuously test and improve the mobile experience to ensure accessibility features work seamlessly on smartphones and tablets.

Formal Complaints

While we encourage you to contact us directly so we can address your concerns quickly, you have the right to file a formal accessibility complaint with:

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530
ADA.gov

Service Animals & Physical Accessibility

Service animals are welcome at Big Play Entertainment. For information about physical venue accessibility, parking, and facility accommodations, contact us at info@bigplayatl.com.

Privacy & Accessibility

Your privacy is important to us. Any information you provide when requesting accessibility accommodations or reporting issues will be handled in accordance with our Privacy Policy. We do not share accessibility-related communications with third parties except as necessary to address your request.

Questions? Contact us anytime at info@bigplayatl.com

Big Play Entertainment
2480 Mount Vernon Rd.
Dunwoody, GA 30338

We’re committed to making Big Play ATL accessible to everyone—online and in person. Thank you for helping us create an inclusive experience for all.